Terms and Conditions

A Quick Word on the location of our stock…
Wines marked “HK” are in our HK storage facility and ready for delivery within 1-2 business days.

Wines marked “HK-Shop” are available in our Sheung Wan shop for in-store purchase. 
Wines marked “HK-Prearrival” are still in transition and will be expected to arrive HK in around 2-4 weeks upon payment confirmation.
Wines marked “En-Primeur” are sold ‘en primeur’, so we will arrange delivery to you once we have received the wines, ex-cellars.


Shipping and Delivery Charges
Local delivery charges apply - HKD 180 up to 4 cases, HKD 40/ case thereafter. 

Free local delivery (Hong Kong Island, Kowloon and New Territories) for orders over HKD 10,000

Weekly consolidated delivery to Discovery Bay, Tung Chung and HK International Airport (additional delivery charges applies)


Terms and Conditions [Updated 10/26/2015]

Errors and Omissions excluded
Payment is due upon receipt of invoice
Payments may be made by check, bank transfer or credit card through 3% charges
The wines are offered subject to remaining unsold
Title to all wine remains with The Fine Wine Experience until paid for in full
Wines are not subject to return
Wines with 6 or 12 remaining quantities must be purchased in quantity of 6s.


Events Policy

All errors and omission excluded.

Payment is due upon receipt of invoice.
Tickets are issued electronically via email. No printed ticket is issued. You do not need to present your ticket at the event, but if you are sending a guest in your place, please advise us by email of their name.
Cancellations received by us in writing 21 days or more prior to the date of the event will be refunded, less a 5% re-offering fee. Cancellations made less than 21 days prior to the event are subject to a 100% cancellation fee and no refund shall be provided. However, you may send someone to attend in your place in the event you cannot make it. Please advise us in advance of their name.
The right to vary the time, venue, wine selection is reserved.
If the event is cancelled, a full refund will be provided within 7 days of the cancellatiion.